论文标题
不要让我被误解:比较在线讨论中的意图和看法
Don't Let Me Be Misunderstood: Comparing Intentions and Perceptions in Online Discussions
论文作者
论文摘要
话语涉及两种观点:一个人的话语和其他人对这种话语的看法。这些观点之间的错位可能导致不良结果,例如误解,生产力低,甚至明显的冲突。在这项工作中,我们提出了一个计算框架,用于探索和比较在线公众讨论中的两个观点。 我们将有关Facebook公众评论的记录数据与对16,000多人的调查有关他们写这些评论的意图或他们对他人所写的评论的看法的调查。与以前对在线讨论的研究很大程度上依赖第三方标签来量化情感和主观性等属性,我们的方法还直接捕捉了说话者在编写评论时实际上打算的内容。特别是,我们的分析重点是关于评论是否在说明事实还是意见的判断,因为这些概念经常被证明是困惑的。 我们表明,意图和看法以因此方面的分歧。人们更有可能感知意见,而不是打算他们的意见,而语言提示则表明说话的意图与那些表明其如何看待的语言有所不同。此外,意图和看法之间的这种未对准可以与对话的未来健康联系在一起:当作者打算分享事实的评论被误解为分享意见时,随后的对话更有可能将其脱离成不明智的行为,而不是当评论所感知到的评论时。总的来说,这些发现可能会为讨论平台的设计提供信息,从而更好地促进积极的互动。
Discourse involves two perspectives: a person's intention in making an utterance and others' perception of that utterance. The misalignment between these perspectives can lead to undesirable outcomes, such as misunderstandings, low productivity and even overt strife. In this work, we present a computational framework for exploring and comparing both perspectives in online public discussions. We combine logged data about public comments on Facebook with a survey of over 16,000 people about their intentions in writing these comments or about their perceptions of comments that others had written. Unlike previous studies of online discussions that have largely relied on third-party labels to quantify properties such as sentiment and subjectivity, our approach also directly captures what the speakers actually intended when writing their comments. In particular, our analysis focuses on judgments of whether a comment is stating a fact or an opinion, since these concepts were shown to be often confused. We show that intentions and perceptions diverge in consequential ways. People are more likely to perceive opinions than to intend them, and linguistic cues that signal how an utterance is intended can differ from those that signal how it will be perceived. Further, this misalignment between intentions and perceptions can be linked to the future health of a conversation: when a comment whose author intended to share a fact is misperceived as sharing an opinion, the subsequent conversation is more likely to derail into uncivil behavior than when the comment is perceived as intended. Altogether, these findings may inform the design of discussion platforms that better promote positive interactions.