论文标题
对人类和数字工人融合的做法和不做
Do's and Don'ts for Human and Digital Worker Integration
论文作者
论文摘要
机器人过程自动化（RPA）及其下一个进化阶段，智能过程自动化，有望推动效率和过程成果的提高。但是，业务领导者如何评估如何将智能自动化整合到业务流程中？人类和机器之间的劳动划分是什么？应该如何评估合并的人类团队？对于RPA，通常将人工成本和机器人劳动力成本直接进行比较以做出自动化决定。在该职位论文中，我们主张更广泛的观点，该观点结合了多个自治和人类参与的潜力，以及将数字工人整合到业务流程中时，超出了生产力的更广泛的指标
Robotic process automation (RPA) and its next evolutionary stage, intelligent process automation, promise to drive improvements in efficiencies and process outcomes. However, how can business leaders evaluate how to integrate intelligent automation into business processes? What is an appropriate division of labor between humans and machines? How should combined human-AI teams be evaluated? For RPA, often the human labor cost and the robotic labor cost are directly compared to make an automation decision. In this position paper, we argue for a broader view that incorporates the potential for multiple levels of autonomy and human involvement, as well as a wider range of metrics beyond productivity when integrating digital workers into a business process
