论文标题
关于业务流程长尾的组成:流程挖掘研究的含义
On the Composition of the Long Tail of Business Processes: Implications from a Process Mining Study
论文作者
论文摘要
数字化转型迫使公司重新考虑其流程以满足当前的客户需求。业务流程管理(BPM)可以提供结构和解决这一变化的手段。但是,由于复杂性和资源限制,大多数BPM的方法都面临对他们一次可以优化的流程数量的限制。在调查这一缺点时,业务流程长期的概念表明了一种混合方法,需要将重要的流程集中管理,同时逐步改善了执行地点的大多数流程。这项研究仔细检查了这一观察结果以及相应的含义。首先,我们定义一个指标系统,以根据执行数据自动确定进程的优先级。其次,我们使用流程挖掘来分析来自多家公司的流程,以根据其流程变体研究过程价值的分布。第三,我们检查了短头中包含的过程变体的特征,以及为其管理而提出和证明建议的较长尾巴。我们的结果表明,长尾分配的假设在公司和指标之间存在,也适用于流程及其变体的整体改进潜力。在所有情况下,长尾巴中的过程变体的特征是较少的客户联系,较低的执行频率和更多涉及的利益相关者,使其成为合适的分布式改进的候选人。
Digital transformation forces companies to rethink their processes to meet current customer needs. Business Process Management (BPM) can provide the means to structure and tackle this change. However, most approaches to BPM face restrictions on the number of processes they can optimize at a time due to complexity and resource restrictions. Investigating this shortcoming, the concept of the long tail of business processes suggests a hybrid approach that entails managing important processes centrally, while incrementally improving the majority of processes at their place of execution. This study scrutinizes this observation as well as corresponding implications. First, we define a system of indicators to automatically prioritize processes based on execution data. Second, we use process mining to analyze processes from multiple companies to investigate the distribution of process value in terms of their process variants. Third, we examine the characteristics of the process variants contained in the short head and the long tail to derive and justify recommendations for their management. Our results suggest that the assumption of a long-tailed distribution holds across companies and indicators and also applies to the overall improvement potential of processes and their variants. Across all cases, process variants in the long tail were characterized by fewer customer contacts, lower execution frequencies, and a larger number of involved stakeholders, making them suitable candidates for distributed improvement.