论文标题
移情聊天机器人：移情聊天机器人的情绪智力：精神健康福祉的情绪智力
Empathic Chatbot: Emotional Intelligence for Empathic Chatbot: Emotional Intelligence for Mental Health Well-being
论文作者
论文摘要
会话聊天机器人是具有人工智能（AI）功率的应用程序，可以通过自然语言做出响应来帮助用户完成各种任务，并且在不同行业之间很普遍。我们在网站和数字助理（例如Alexa）上遇到的大多数聊天机器人，Siri并未对用户表示同情，而他们的同情能力仍然不成熟。对用户缺乏同理心对于交易或交互式聊天机器人并不重要，但是旨在支持心理保健患者的机器人需要了解用户的情绪状态并量身定制对话。这项研究解释了在开发移情聊天机器人以及采用和成功的范围内采用的不同类型的情绪智力方法。
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on websites and digital assistants such as Alexa, Siri does not express empathy towards the user, and their ability to empathise remains immature. Lack of empathy towards the user is not critical for a transactional or interactive chatbot, but the bots designed to support mental healthcare patients need to understand the emotional state of the user and tailor the conversations. This research explains the different types of emotional intelligence methodologies adopted in the development of an empathic chatbot and how far they have been adopted and succeeded.
