论文标题
会话代理：理论和应用
Conversational Agents: Theory and Applications
论文作者
论文摘要
在本章中，我们提供了对话代理（CAS）的评论，讨论聊天机器人，旨在与用户进行休闲对话以及以任务为导向的代理，这些代理通常从事讨论，旨在实现一个或几个特定目标，通常（但并非总是）在特定领域内。我们还考虑了体现的对话代理的概念，简要审查了角色动画和语音处理等方面。详细讨论了代表CA中代表对话的许多不同方法，以及评估此类代理的方法，强调了问责制和解释性的重要主题。给出了简短的历史概述，随后是各种应用程序的广泛概述，尤其是在健康和教育领域。我们通过讨论有关当前和未来CA技术的社会影响的收益和潜在风险来结束本章。
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several specific goals, often (but not always) within a specific domain. We also consider the concept of embodied conversational agents, briefly reviewing aspects such as character animation and speech processing. The many different approaches for representing dialogue in CAs are discussed in some detail, along with methods for evaluating such agents, emphasizing the important topics of accountability and interpretability. A brief historical overview is given, followed by an extensive overview of various applications, especially in the fields of health and education. We end the chapter by discussing benefits and potential risks regarding the societal impact of current and future CA technology.
