论文标题
设计值得信赖的用户界面
Designing Trustworthy User Interfaces
论文作者
论文摘要
界面设计可以直接影响软件的可信度。因此，它会影响用户使用工具的意图。不过，对用户信任的先前研究尚未全面解决用户界面设计。我们对使接口值得信赖（1）以及可行的措施提高信任度（2）的措施缺乏了解。我们通过解决这两个差距为此做出了贡献。根据系统的文献综述，我们对用户信任理论进行了详尽的概述，并提供了影响用户界面可信度的因素的分类法。然后，我们得出具体措施，以解决界面设计中的这些因素。我们使用结果来创建概念接口证明。在初步评估中，我们比较了一种旨在引起信任的变体与旨在减少它的变体。我们的结果表明，我们采用的措施可以有效地促进对用户的信任。
Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an understanding of what makes interfaces trustworthy (1), as well as actionable measures to improve trustworthiness (2). We contribute to this by addressing both gaps. Based on a systematic literature review, we give a thorough overview over the theory on user trust and provide a taxonomy of factors influencing user interface trustworthiness. Then, we derive concrete measures to address these factors in interface design. We use the results to create a proof of concept interface. In a preliminary evaluation, we compare a variant designed to elicit trust with one designed to reduce it. Our results show that the measures we apply can be effective in fostering trust in users.
