论文标题

最好的防守是一个很好的防御:调整谈判方法来应对软件项目估算的压力

The best defense is a good defense: adapting negotiation methods for tackling pressure over software project estimates

论文作者

Matsubara, Patricia G. F., Steinmacher, Igor, Gadelha, Bruno, Conte, Tayana

论文摘要

软件估计对于软件项目的成功和具有挑战性的活动至关重要。我们认为,估计问题不仅限于产生估计的产生,而且还限于承诺建立的使用:项目利益相关者压力估算员更改其估计或接受实现业务目标的不切实际承诺。在这项研究中,我们采用了设计科学研究(DSR)方法来设计基于谈判方法的工件,以使软件估计器在捍卫其估计值并在面对压力时寻找不切实际承诺的替代方案。该工件是朝着传播从业者之间软技巧的具体步骤。我们介绍了一个焦点小组的初步结果,该结果表明,在估计和确定对软件项目的承诺时,软件行业的从业者可以在具体的情况下使用工件。我们未来的步骤包括通过焦点小组参与者的建议改善工件,并在行业中的真实软件项目中进行经验评估。

Software estimation is critical for a software project's success and a challenging activity. We argue that estimation problems are not restricted to the generation of estimates but also their use for commitment establishment: project stakeholders pressure estimators to change their estimates or to accept unrealistic commitments to attain business goals. In this study, we employed a Design Science Research (DSR) methodology to design an artifact based on negotiation methods, to empower software estimators in defending their estimates and searching for alternatives to unrealistic commitments when facing pressure. The artifact is a concrete step towards disseminating the soft skill of negotiation among practitioners. We present the preliminary results from a focus group that showed that practitioners from the software industry could use the artifact in a concrete scenario when estimating and establishing commitments about a software project. Our future steps include improving the artifact with the suggestions from focus group participants and evaluating it empirically in real software projects in the industry.

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