论文标题

个性化干预措施

Personalized Interventions for Online Moderation

论文作者

Cresci, Stefano, Trujillo, Amaury, Fagni, Tiziano

论文摘要

当前的在线审核遵循一种千篇一律的方法,其中每种干预措施都以相同的方式应用于所有用户。这种幼稚的方法受到既定的社会行为理论的挑战,以及最近的经验结果表明这种干预措施的有效性有限。我们通过朝着个性化和以用户为中心的方法迈进在线审核中提出范式迁移。我们的跨学科愿景结合了计算机科学,社会学和心理学等各个领域的最新理论和实践,以设计个性化的节制干预措施(PMIS)。在概述导致下一代节制干预措施的道路时,我们还讨论了这种破坏性变化所带来的最突出的挑战。

Current online moderation follows a one-size-fits-all approach, where each intervention is applied in the same way to all users. This naive approach is challenged by established socio-behavioral theories and by recent empirical results that showed the limited effectiveness of such interventions. We propose a paradigm-shift in online moderation by moving towards a personalized and user-centered approach. Our multidisciplinary vision combines state-of-the-art theories and practices in diverse fields such as computer science, sociology and psychology, to design personalized moderation interventions (PMIs). In outlining the path leading to the next-generation of moderation interventions, we also discuss the most prominent challenges introduced by such a disruptive change.

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