论文标题
公共部门平台开放：通过开放协作开发创建和发展生态系统
Public Sector Platforms going Open: Creating and Growing an Ecosystem with Open Collaborative Development
论文作者
论文摘要
背景：通过围绕开源软件（OSS）和开放数据（OD）平台创建生态系统，并采用开放的协作开发实践，平台提供商可以利用开放的创新优势。但是，在传统上封闭的组织中采用这种做法是一个成熟过程，我们假设没有摩擦就无法进行。 目的：这项研究旨在调查公共部门新建的平台提供商可能面临的挑战，旨在采用开放的协作实践，以围绕基础平台的发展创建生态系统。 方法：探索性案例研究是在瑞典公共部门平台提供商中进行的，该提供商正在与劳动力市场有关的OSS和OD创建一个生态系统。数据是通过访谈，文档研究和延长参与度收集的。 结果：调查结果强调了开发商对他们的工作公开质疑的恐惧，因为他们代表了受到不断审查的政府机构。问题跟踪器，路线图和开发过程通常是关闭的，而多个渠道用于通信，导致内部和外部混乱。一些开发人员不愿意在外部进行交流，因为他们认为这会干扰他们的工作。缺乏健康指标会限制遵循生态系统增长和参与者做出投资决策的可能性。此外，据报道，自治团队结构使内部沟通和执行共同愿景以及协作变得复杂。根据相关工作，提出了针对挑战的一系列干预措施。 结论：我们得出的结论是，几种文化，组织和过程相关的挑战可能存在，并且通过早期理解这些挑战，平台提供商可以在建立健康的生态系统的工作中先发制人。
Background: By creating ecosystems around platforms of Open Source Software (OSS) and Open Data (OD), and adopting open collaborative development practices, platform providers may exploit open innovation benefits. However, adopting such practices in a traditionally closed organization is a maturity process that we hypothesize cannot be undergone without friction. Objective: This study aims to investigate what challenges may occur for a newly-turned platform provider in the public sector, aiming to adopt open collaborative practices to create an ecosystem around the development of the underpinning platform. Method: An exploratory case-study is conducted at a Swedish public sector platform provider, which is creating an ecosystem around OSS and OD, related to the labor market. Data is collected through interviews, document studies, and prolonged engagement. Results: Findings highlight a fear among developers of being publicly questioned for their work, as they represent a government agency undergoing constant scrutiny. Issue trackers, roadmaps, and development processes are generally closed, while multiple channels are used for communication, causing internal and external confusion. Some developers are reluctant to communicate externally as they believe it interferes with their work. Lack of health metrics limits possibilities to follow ecosystem growth and for actors to make investment decisions. Further, an autonomous team structure is reported to complicate internal communication and enforcement of the common vision, as well as collaboration. A set of interventions for addressing the challenges are proposed, based on related work. Conclusions: We conclude that several cultural, organizational, and process-related challenges may reside, and by understanding these early on, platform providers can be preemptive in their work of building healthy ecosystems.
