论文标题
探索远程用户研究的未来
Exploring the Future of Remote User Research
论文作者
论文摘要
由于COVID-19的社会距离政策，迅速转向远程工作已经减慢或停止了大多数面对面的定性用户研究活动。对面对面活动的局限性促使许多用户研究人员考虑如何继续进行研究，并为用户研究团队（重新）为远程工作设计其研究过程提供了机会。在此职位声明中，我概述了远程定性用户研究方法的先前工作，并讨论了这项工作如何帮助我们（重新）设计可以启用远程工作的新工具，方法和框架。然后，我提出了一组研究问题，可以进一步提高我们的知识和能力来进行有效的远程用户研究。借助创造性开发，我们可以创建远程研究方法，这些研究方法可以提供新的理解当今用户体验的方法，并为远程用户研究更为普遍的未来建立更具环保和可访问的研究实践。
The rapid move to remote work due to COVID-19 social distancing policies has slowed or stopped most in-person qualitative user research activities. The limitation on in-person activities has pushed many user researchers to consider how they can continue their research remotely and presents an opportunity for user research teams to (re)design their research processes for remote work. In this position statement, I outline prior work in remote qualitative user research methods and discuss how this work can help us to (re)design new tools, methods, and frameworks that can enable remote work. I then propose a set of research questions that can further our knowledge and abilities to conduct effective remote user research. With creative development, we can create remote research methods that afford new ways of understanding user experience today and build more environmentally conscious and accessible research practices for a future where remote user research is much more common.
